During a weekend trip to Moab, our dog was run over by a car and we had to visit Scott's other hospital, Mill Creek.
Thanks for seeing my sick dog late at night... friendly vets, reasonable prices, and late-night service. Benzie is feeling better already!
Today my dog brushed against a bee hive and was stung several times. I was absolutely frantic and called crying. Nicole answered the phone and helped calm me down and was very reassuring. I even called back a second time asking all of the same questions and she took the time to answer them. In the end my dog was just fine and I didn't have to take him in to be seen. If the customer service and concern for the well being of my dog was so great over the phone I can only imagine how great it is in person.
As you can see my happy dog in the profile picture has always received nothing but friendly and professional care from Scott and his staff. I recently had my new puppy, Martin in there and once again received the best. Thank you Valley emergency pet care for always helping in the middle of the night.
Thank you for saving my cat Oliver! great that you all were open in the middle of the night. Very nice and supportive staff.
His team mislabeled my five month old puppy's X-Rays - She was in surgery for a broken RIGHT hip when her LEFT hip was the broken one all along. A careless mistake that could have been much more serious.
While the team at Mill Creek made an honest mistake, the owner of the hospital should take responsibility and try to right his team's wrong. Scott talked down to me, pointed blame at my hometown vet (who caught Mill Creek's mistake) and refused to make any effort to right his wrong.
Scott, the owner of Mill Creek, refused to apologize to me when I called him to discuss their mistake and the implications it had on my dog physically and my family financially. The only thing he could say to me is "all is well that ends well" because my dog will likely be okay and he's seen the wrong dogs get euthanized in his career.
If you ever have to go here (our dog was run over by a car during a weekend trip to Moab and it was an emergency), I absolutely recommend getting a second opinion elsewhere. I will never trust this team with my animals again.
The owner of this hospital is rude, careless and inconsiderate.
Valley Emergency Pet Care is a US Veterinary Care based in Basalt, Colorado. Valley Emergency Pet Care is located at 180 Fiou Ln # 101, Basalt, CO 81621, USA.
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